RETURNS & REFUNDS POLICY


Returns & Refunds

At Revolution Containers, we aim to exceed your expectations with every purchase. If your new or used shipping container doesn’t meet your needs or our promised standards, our returns and refunds policy is designed to make things right. Below, we’ve detailed every aspect of the process to ensure clarity and fairness.

Revolution Containers Comprehensive Return and Quality Assurance Policy

 

 

1. Initiating the Return Process

 

We strive for complete customer satisfaction. If you find it necessary to return your container, please be aware that strict adherence to the following procedure is mandatory to ensure eligibility and timely resolution.

Contact Requirement and Deadline: To initiate any return, you must formally contact the Revolution Containers Customer Support team via email within 30 calendar days from the confirmed date your container was delivered. Return requests received outside of this 30-day window will, unfortunately, be declined without exception. When contacting us, please provide your order number and the precise reason for the requested return.

Return Authorization (RA) Number: Upon review and preliminary approval of your request, our team will issue a mandatory Return Authorization (RA) number. This RA number is essential for tracking and processing. You must clearly mark this unique number on the exterior of the freight packaging. Returns received without a valid and visible RA number will be automatically rejected and sent back to the customer at their expense. We will also provide detailed instructions at this stage, guiding you on the proper preparation and documentation required for the container’s safe return to our designated facility.

Secure Packaging Standards: It is the customer’s responsibility to ensure the container is packaged securely and safely for the return journey. We highly recommend using the container’s original shipping materials and bracing, if possible, or an industry-comparable alternative of equal protection. The returned container must be secured to prevent any structural, surface, or interior damage during transit. Any damage incurred during the return shipment will void the refund eligibility.

Return Freight Responsibility: The customer assumes full responsibility for all return shipping costs, fees, customs duties (if applicable), and logistics arrangements. We mandate the use of a reputable, tracked freight carrier that provides signature confirmation upon delivery and sufficient insurance coverage for the container’s full purchase value. Revolution Containers explicitly waives liability for containers that are lost, stolen, or damaged while being shipped back to our facility.

 

2. Refund Eligibility and Conditions

 

Refunds are contingent upon a final, satisfactory inspection of the returned container upon its arrival at our facility.

General Container Sales Eligibility: Full refunds are reserved exclusively for standard containers that are returned in new, unused, and pristine condition. This means the container must be completely unmodified and unaltered from its original state upon delivery. Any evidence of usage, wear and tear, internal or external damage caused post-delivery, or modifications (e.g., drilling, welding, or painting) will result in the rejection of the refund request. Furthermore, the approved return shipment must be delivered back to our facility within 15 business days of the official RA number issuance date.

Customization Services Policy: Due to the specialized, client-specific nature of custom work, all fees associated with customization services—including design, specialized paint, unique fabrication, and structural modifications—are strictly non-refundable once work has commenced on the container. These services are uniquely tailored to meet your specific requirements and cannot be returned to inventory.

Ineligible Items and Exceptions: Please note that we are unable to accept returns for, or issue refunds on:

  • Containers where customization or modification work has already begun.

  • Containers that have been used, damaged, or otherwise structurally or aesthetically altered after the initial purchase and delivery.

  • Certain specialized or large volume (bulk) orders, which may be designated as final sale upon purchase confirmation.

 

3. Quality Assurance (QA) and Defect Resolution Protocol

 

Revolution Containers guarantees the quality of our materials and the integrity of our workmanship against defects present upon delivery.

Reporting a Defect: If you suspect a manufacturing defect, material flaw, or quality concern with your container or its customization, you must contact our Customer Support team within 30 days of receiving the container. To facilitate a rapid and accurate assessment, you must provide comprehensive details, including your order number, a precise description of the alleged defect, and high-resolution photographic or video evidence illustrating the issue.

Assessment and Verification: Our dedicated Quality Assurance team will meticulously review all documentation and evidence provided. If necessary, we may arrange for the container to be returned for a physical inspection (with shipping paid by Revolution Containers if a defect is strongly suspected). Our team will determine if the issue falls within the scope of our quality assurance policy, which covers defects in material or workmanship, but not normal wear, misuse, or accidental damage.

Resolution Outcomes: Should our internal assessment conclusively confirm a genuine manufacturing defect or quality concern, Revolution Containers retains the sole discretion to determine the appropriate remedy. This resolution may include, but is not limited to:

  • Arranging for and covering the cost of necessary repairs.

  • Shipping a suitable, comparable replacement container if repair is not feasible.

  • Issuing a full or partial refund for the purchase price of the defective item.

 

4. Refund Processing Timeline

 

Once the approved return is physically received at our warehouse:

Final Inspection and Approval: The returned container will undergo a final, thorough quality and condition inspection, which typically requires 3 to 5 business days following its arrival. We will then notify you via email regarding the outcome of this inspection and the status of your refund approval.

Credit Issuance: If the refund is approved, the appropriate credit amount will be processed back to your original method of payment (e.g., credit card or bank account) within 10 business days from the date of final approval. Please be advised that the time required for the credit to appear on your bank statement or card balance can vary significantly, depending on the policies of your specific financial institution.

Contact us

Phone : +1 (713) 489-3171

Email ; support@revolutioncontainers.com

Opening hours

Sun – Sat : 9:00 AM – 17:00 PM