Warranty Policy

At Revolution Containers Company, we stand behind the quality, durability, and integrity of every shipping container we sell.

Our goal is to give customers peace of mind knowing that their container investment is protected and backed by our quality guarantee.

At Revolution Containers, we stand behind the quality and reliability of our shipping containers. This policy outlines the warranty coverage for new and used containers, ensuring you understand what’s protected and how to make a claim. Our goal is to provide peace of mind with every purchase.

1. New Containers
* Warranty Period: 1 year from the date of delivery, as noted on your order confirmation.
* Coverage:
* Defects in materials or workmanship, such as:
* Structural failures (e.g., compromised frame, leaking roof).
* Faulty components (e.g., non-functional doors, broken seals).
* Manufacturing errors (e.g., non-compliant dimensions).
* Containers are guaranteed to meet ISO 1496-1 standards (if applicable) at delivery.
* Remedies:
* Repair: We’ll repair defects at no cost, including parts and labor.
* Replacement: If repair isn’t feasible, we’ll replace the container with an identical or comparable unit.
* Refund: If repair or replacement isn’t possible, we’ll issue a full refund.
* Exclusions:
* Cosmetic issues (e.g., minor scratches, paint chips) that don’t affect functionality.
* Damage from misuse, improper installation, or unauthorized modifications.
* Wear from normal use or exposure to harsh environments (e.g., saltwater corrosion).
* Force majeure events (e.g., hurricanes, earthquakes).

2. Used Containers
* As-Is Sale:
* Used containers are sold “as-is,” reflecting their pre-owned condition, with no standard warranty unless specified.
* We provide detailed condition reports (e.g., “cargo-worthy,” “wind-and-watertight”) and photos at sale to ensure transparency.
* Limited Guarantee:
* We guarantee the container matches the described condition at delivery (e.g., “minor rust, no major leaks”).
* If the container has undisclosed major issues (e.g., structural damage not noted), notify us within 7 days for:
* Refund: Full refund, including shipping, after inspection.
* Replacement: A comparable unit, subject to availability.
* Inspection (physical or virtual) is required to verify claims, scheduled within 3–5 days of your report.
* Optional Extended Warranty:
* Available for select refurbished containers (e.g., fully repainted units).
* Covers structural defects for 6 months from delivery.
* Costs $200–$500, depending on container size; contact us for eligibility.
* Exclusions:
* Normal wear and tear (e.g., surface rust, dents disclosed at sale).
* Customer modifications (e.g., cutting walls, adding fixtures).
* Damage post-delivery from misuse, neglect, or environmental factors.

3. Warranty Claim Process
To make a claim:
1. Notify Us:
* Contact within the warranty period (1 year for new, 7 days for used).
* Provide:
* Order number and delivery date.
* Detailed description of the issue.
* Photos/videos showing the defect or discrepancy.
2. Assessment:
* We’ll review your claim within 24–48 hours.
* For used containers or complex issues, we may schedule an inspection (on-site or remote).
3. Resolution:
* If approved, we’ll arrange repair, replacement, or refund within 7–14 business days.
* If denied, we’ll explain why and offer alternative solutions (e.g., discounted repairs).
4. Logistics: We’ll coordinate transport for repairs or replacements at no cost for valid claims.

4. General Warranty Terms
* Transferability: Warranties are non-transferable and apply only to the original purchaser.
* Maintenance: You’re responsible for regular upkeep, such as:
* Cleaning to prevent rust buildup (especially for used containers).
* Ensuring proper placement on a stable, level surface.
* Avoiding overloading or non-standard use.
* Liability: Our liability is limited to repair, replacement, or refund costs. We’re not responsible for consequential damages (e.g., lost revenue, project delays).
* Documentation: Keep your order confirmation and inspection reports to support claims.

5. Special Considerations
* Custom Containers: Modified containers (e.g., added doors) carry a 6-month warranty on modifications only, not the base unit.
* Environmental Factors: Containers in coastal or humid areas require extra maintenance to prevent corrosion, not covered by warranty.
* Third-Party Repairs: Unauthorized repairs void the warranty; contact us first.

9. Contact Information

For all warranty inquiries, please reach out to our support team:

📞 Phone: +1(713)489-3171
📧 Email: support@revolutioncontainer.com
🌐 Website: www.revolutioncontainer.com

At Revolution Containers, we value your trust and are committed to providing durable, dependable, and high-quality containers — backed by service you can count on.